*job details*
- *duties and responsibilities*:
*manage operational performance*
- lead a team of 7 to 10 cash applicators
- responsible for daily oversight of team's activities and performance
- responsible for employee one-on-one reviews and performance audits
- identify and propose process or performance improvements to create a best-in-class department collaborating with key otc leaders across different functions or business units
- support otc manager in resolving escalation issues and facilitate communication between internal and external customers
- confidently determine when to lead by example versus delegate to deliver results
- comply with collections strategy and sox accounting guidelines
- contribute to team members' professional growth through training & development, mentoring/coaching, or performance improvement plans when necessary
- identify and assess complex problems for area of responsibility
- plan, coordinate, and monitor operations performance on agreed upon slas and key metrics
- alignment to strategic direction set by senior management when establishing near-term goals
- develop and publish weekly / monthly / quarterly key performance indicators (kpis) to stakeholders and executive management
- ensuring the team completes collections requirements to meet daily and month-end deadlines
- ensure timely monthly/ quarterly / annual closing of books of accounts and support in internal/external audits
- lead through transitions and increase organizational performance driving and embedding many competing initiatives
*people management*
- manage cash applications analysts
- build high performing team and foster an inclusive environment
- accountable for performance management, talent development and succession planning
- coordinate activities of team members engaged in processes and sub-processes to deliver
- monitor productivity and efficiency of teams on a periodic basis
*stakeholder management*
- build & manage credible robust business relationships with key partners and stakeholders with a focus process maturity
- work closely with relevant stakeholders to drive the process strategy
- support queries related to collections disputes
- monitor and communicate process health in a timely and effective manner through the monthly performance dashboard
- close communication and partnership with internal audit teams as well as group external auditors
- responsible for business escalations and provide active resolutions
*drive process improvement strategy*
- drive the defined process initiatives
*-requirements*
- bachelor's/master's degree in accounting, finance or business administration.
- continuous improvement training (e.g., lean / six sigma) desirable
- 7+ years of experience in finance operations work with deep expertise in order to cash function
- continuous improvement mindset
- demonstrated ability to manage medium sized teams and adept at building resiliency within them
- possess a strong customer service acumen
- self-starter with strong analytical, problem solving skills and initiative to achieve desired outcomes
- english verbal and written communication skills.
- experience working in a shared service environment
- managed up to 10 team members
- ability to work across diverse cultures and backgrounds
- johnson controls does not request pregnancy or hiv testing as a requirement for admission, permanence or promotion._