*what you will be doing*:- support all users of the platform before, during, and after their event- run regular webinars for event organizers and exhibitors- help the event team create content for attendees, exhibitors and organizers- provide online and/or onsite support for events throughout their duration- be the voice of users to improve the product*your profile*:- high level of english and any other language will be appreciated!- prior experience in customer service, support, or project management- experienced and/or interested in tech and events- excellent interpersonal skills- collaborative with the ability to work autonomously- service oriented & empathetic toward clients- startup mindset - ready to learn, adapt, & initiate quickly- passionate, proactive, and involved- optimistic & calm when under pressure