It service delivery managera service delivery manager is responsible for making sure that services are being seamlessly delivered to the clients of an organization.
they are incharge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking kpi?S and managing budgets.activities- managing the relationship with teh clients, managing & exceeding expectations- single point of escalation for all service-related issues, required to be available for out of hours escalation for critical service impacting issues.- delivery management of value-add services to the customer, delivering on sla?S and kpi?S as agreed- monitoring and reporting the services financial performancerequired knowledge- strong itil exposure accompanying certified accreditation preferred butnot essential- exposure to servicenow, o365/teams/outlook- track record of developing strong client relationships, across all level of an organization and a focus on customer satisfaction and improving servicescompetencies, skilss and importante empresa- 4-5 years of importante empresa in identity management- 4-5 years of hands-on importante empresa with at least one infrastructure technology ( for example; unix or windows or databases or mainframe)- good organization and planning skills- advance level english- technical english is required- highly motivated, driven and willing to work independently while receiving instruction through supervision in a highly regulated enviroment- proactive- teamworknuvitservice