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*description*are you positive, motivated and ready to learn in a fast-paced environment?
this is an opportunity to work in a friendly atmosphere, be recognized for your success, and make a difference.
at results, we are focused on providing exceptional customer service to our clients and making the communities we live and work in a better place to be.we expect greater of ourselveswhat's your greater?
come find it at resultscx!
*what will you be doing?
*the supervisor provides world-class support to the call center agents and our clients' customers, as well as consistently driving to exceed performance targets.
the supervisor supports and develops ras by providing and delivering a best-in-class level of coaching in areas of call center performance, customer service, technology, and professional development.
*how will you make a difference?
*- directly manage team of 10 or more agents, including the provision of significant input on hiring, appropriate discipline, discharge, and insuring accuracy of inputs regarding payroll documentation- identify, prioritize and coach agent development areas- directly manage team of 10 or more agents- document account resolutions, issues, and general notes.- assist agents with functionality and basic troubleshooting of product or account issues for the customers- maintain target levels of performance required by the client- provide appropriate motivational techniques to promote team building and to increase team and call center morale.- help maintain a good team and working environment- multitask, listen, input data, probes, and proves solutions to the agents.- ensure that all agent reference materials are up to date.- undertake duties of a general nature or additional tasks as business requires from time to time- conduct mandatory phone call monitoring and desk-side coaching to ensure that all agents are providing the levels of customer service that is required.- ensure that agents have working equipment and all items needed to do their job.
*to join our team, you need*:- consistent attendance and punctuality.- experience as a mentor.- ability to exceed kpi's.- proficient knowledge of inbound contact center environment.- excellent phone skills, customer service skills, analytical and troubleshooting expertise.- solid verbal and written communication skills.- the ability to multi-task, handle escalated calls and upset customers in a professional and courteous manner.- a flexible schedule.- analytical and troubleshooting expertise.- ability to develop and motivate a team