Key responsibilities:
- lead and manage the customer service team, providing training, support, and performance feedback.
- develop, implement, and continuously improve customer service policies and procedures.
- handle escalated customer inquiries and complaints, ensuring timely and effective resolution.
- monitor and analyze customer service metrics and kpis to identify areas for improvement.
- collaborate with other departments, such as sales, marketing, and production, to ensure a cohesive approach to customer service.
- maintain an in-depth knowledge of company products and services to provide accurate information to customers.
- prepare and present regular reports on customer service performance to senior management.
- stay updated on industry trends and best practices to keep the company's customer service operations competitive.
- foster a customer-centric culture within the team and the organization.
- ingles 80%
tipo de puesto: tiempo completo
sueldo: $60,000.00 - $65,000.00 al mes
horario:
- diurno
- turno de 8 horas
prestaciones:
- estacionamiento de la empresa
- seguro de gastos médicos
- seguro de vida
- servicio de comedor con descuento
- uniformes gratuitos
tipos de compensaciones:
- bono de asistencia
- bono de puntualidad
experiência:
- auditoria externa contable: 1 año (deseable)
lugar de trabajo: empleo presencial