Job description
development of digital solutions and support for controllership tool users to ensure efficiency, quality, and process continuity.
main responsibilities
* project management office.
* controllership tools support.
* development of digital solutions to enhance user satisfaction.
* controllership process analysis.
* comply with targets and plans for new solutions.
* user experience – user interface.
* controllership kpi formulations.
position challenges
* innovative and design thinking.
* problem-solving skills to ensure that product or service issues are quickly addressed to comply with controllership month end close due dates.
* ensure high-level user satisfaction.
* communication and coordination with different departments.
qualifications
* language proficiency: top-notch oral, written, and interpersonal abilities (spanish and english).
* areas of expertise: proven experience as a customer support specialist, preferably within a similar environment. Experience in project management office.
* technical skills required by role: accounting knowledge (3+ years of experience) and advanced knowledge of microsoft office solutions and power bi.
* soft skills: multitasking with precision and capacity to accept and utilize constructive criticism.
internal/external relations
internal:
* users of controllership solutions (central and local users).
* controllership departments.
* p&it (support and support delivery centers).
* ges.
external:
* technical outsourcing suppliers.
* business consultants.
* neoris.
cemex diversity and inclusion statement
at cemex, we recognize the diversity of the world in which we live and in which we do business. We respect diversity and address the inclusion and non-discrimination of any talented person, regardless of gender, physical ability, age, sexual orientation, culture, ethnicity, religion, political affiliation, marital status, pregnancy/maternity/paternity, and nationality. We promote a culture of equity for the construction of a sustainable business and the well-being and development of cemex employees.
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