.*summary*essential responsibilities and accountabilities*:- monitor client's online issues list throughout the day for new issues.- working with internal teams such as business units, production, logistics, array mexico and array asia, find creative solutions for fixing issues identified by client.- work within internal system to validate inventory & coordinate shipment of replacement parts from one of array's warehouses.- obtain shipping cost information and make shipping decisions on a case-by-case basis.- update client on status of upcoming deliveries or fixes.- coordinate fixes for multiple issues at once, staying organized and tracking tasks through to close.- identify patterns in issues, research root cause, and implement improvements to mitigate going forward.- provides positive customer service and supports the maintenance of effective client relations.- attends daily and weekly operations meetings.- prepares & update daily reports to both internal & external stakeholders.- updates information on dataweb and industrios (internal project management software), and through client portals as needed in an accurate and timely manner- trains others as required.- supports continuous improvement initiatives.- conducts all work duties as per the occupational health & safety act & regulations, the health, safety & environmental policies, procedures, and policies of array canada.- may be required to travel within canada, united states and internationally.- performs any other reasonable assignments given by the department management or his/her designates.*requisitos y calificaciones*qualifications*:- bachelor's degree (b. A.) or college diploma in a relevant discipline (technical discipline); and three years relatedexperience and/or training; or equivalent combination of education and experience.- intermediate to advanced knowledge of ms office; must be able to work effectively within ms excel including understanding formulas such as vlookup.- strong customer service skills and ability to create and maintain positive internal and external relationships.- must be highly detail oriented.- excellent communication skills both verbal and written.- exceptional planning, time-management, organizational and follow-through skills.- process improvement mindset- ability to effectively facilitate communications.- ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.- ability to read cad drawings an asset.- ability to use smartsheet an asset.- ability to conduct evaluations, assessments, and analysis of new projects.- may be required to travel within canada, united states and internationally. Valid passport or ability to obtain a passport is required.*diversity and equal opportunity employment*tipo de puesto: tiempo completosalario: hasta $30,000