Detalles del cliente a leading global ict provider, this company offers integrated solutions in telecom networks, it, smart devices, and cloud services.
committed to connecting every person, home, and organization, they drive the vision of a fully connected, intelligent world.
descripción de la vacante as a data communication customer support engineer, you will ensure network safety by diagnosing and resolving technical issues, collaborating with other teams when necessary.
your role involves effective communication with customers, performing preventive maintenance, and addressing complex problems.
perfil del candidato knowledge of various network designs and architectures (lan, wan, vpn, cloud networks).
proficient in networking protocols such as bgp, ospf, isis, vxlan.
experience in handling and troubleshooting network devices like routers, switches, and firewalls.
familiar with network management systems like u2000/nce or third-party tools like orion.
understanding of cloud services and integration, including cloud networking and hybrid cloud scenarios.
excellent problem-solving skills with a logical approach to troubleshooting.
proficient in english and spanish, with the ability to effectively communicate technical topics.
customer-focused with a solid background in customer interactions.
capable of performing well under pressure.
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