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to generate maximum sales efficiencies while maintaining or exceeding targeted net sales volume, the candidate must promote and support all aspects of customer service and enhancement. This role assists with the supervision of a sales line through coaching, modeling, and reinforcing effective sales and customer service practices, behaviors, and results. A professional and personal image that upholds the mvw standards of integrity, quality, and service to customers is essential.
expected contributions
* maintain maximum sales efficiencies while exceeding targeted net sales volume.
* recruit, train, coach, and counsel all sales representatives to maximize their potential.
* participate in hiring, supervision, evaluation, counseling, training, coaching, and motivating the sales teams, including goal setting and monitoring of production.
* ride with sales representatives and critique their sales presentations.
* orient new employees and assist with ongoing education/training of the sales team.
* administer written policies and procedures for departmental operations, including human resource paperwork.
* participate in staff meetings and attend other meetings, such as seminars and training as required.
* review and communicate monthly evaluations of team leader/sales representative effectiveness and production based on set goals.
* implement ongoing motivation programs for sales representatives.
* provide assistance to sales representatives in the form of a t.o. or button-up.
* represent the company in matters of customer relations (problem solving).
* generate maximum sales efficiencies while maintaining a professional and personal image and upholding starwood standards of integrity, quality, and service to customers.
candidate profile
* bachelor’s degree and/or hotel management degree preferred.
* three to five years of experience gained through increasingly responsible positions within the vacation membership field.
* bilingual, ability to speak english and spanish fluently.
* proven track record of success.
* excellent written and verbal communication skills.
* excellent computer skills, including but not limited to microsoft office.
* results-oriented with the ability to be flexible.
* ability to work under pressure, manage multiple priorities, and be a self-starter.
* proven ability to work in a team environment and interact with all levels of the organization.
* detail-oriented, with the ability to handle multiple priorities in a fast-paced environment.
* ability to work flexible hours and days; it is anticipated that the position will require working a provided schedule. Occasionally, holidays and/or a six- or seven-day work schedule will be required.
* ability to stand, sit, or walk for extended periods; ability to climb stairs.
hyatt vacation ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
this position is at a location where hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
hyatt regency tamaya resort and spa | bernalillo, nm, us
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