Tata consultancy services is looking for it support.location: celaya, guanajuato (on-site position)requirements:4+ years of experienceconversational englishknowledge using servicenow as the ticketing tool.provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.analyze, resolve, respond to, and document end user inquiries.install desktop/laptop, printers/scanners, and other peripheral software using approved tools.troubleshoot operating system issues and connection issues with lan/wan.update tickets with accurate and timely records of work performed, and resolution details.maintain and contribute to a knowledge base.coordinate hardware warranty repairs.perform inventory management activities as required in coordination with asset management and other corporate groups.escalate to 3rd party vendors when necessary.responsible for raising and coordinating problem management issues.perform additional tasks (end user/infra related) when required.
strong understanding and skills in sla, kpi management.provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling.can handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team that specialize in different products and categories.receives instructions from certified technicians and project managers to troubleshoot advanced issues.provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment.if you're interested, send your updated resume to: *#j-18808-ljbffr