*responsibilities*:tracks all help desk requests through to completion.
maintains current status of, and updates information in regards to support tickets within the help desk tracking system.maintain communication to end-user on all support tickets until the problem is resolved and the support ticket is closed.
insures that the it operations manager is kept up-to-date on the status of any outstanding, non-routine/critical support requests.enterprise anti-virus software installation, configuration, patching and updating as well as diagnosis and triage of any detected /quarantined virus, malware, spyware, etc.
*requirements*:advanced english (written and spoken)associate's degree or equivalent experience in management information systems, computer science, business, or a related discipline.experienced and fluent working with help desk support and inventory tracking software.excellent customer service skills.strong written, verbal (face-to-face and telephone), analytical and interpersonal skills.work remotely: no home officetipo de puesto: tiempo completosalario: a partir de $5,000.00 a la semanabeneficios:- aumentos salariales- bebidas gratis- caja de ahorro- días de maternidad superiores a los de la ley- días de paternidad superiores a los de la ley- días por enfermedad- estacionamiento de la empresa- estacionamiento gratuito- opción a contrato indefinido- programa de referidos- servicio de comedor- servicio de comedor con descuento- vacaciones adicionales o permisos con goce de sueldo- vales de despensatipo de jornada:- lunes a viernes