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*additional information* market mgr-quality - puerto vallarta*job number* 23209252*job category* procurement, purchasing, and quality assurance*location* mexico regional office, ejercito nacional no.
350 suite 4c, mexico city, méx, mexico view on map*schedule* full-time*located remotely?
* n*relocation?
* n*position type* management*job summary*the market quality manager partners with the property operations leaders within their portfolio of assigned hotels, to develop and deploy performance enhancing strategies focused on the customer-experience process, in support of marriott's vision "to be the world's favorite travel company".
in addition, this position partners with the vice president of operations, area directors of operations, sr. Director quality & continuous improvement cala, brands, product integrity, and other disciplines, to operationalize and monitor the overarching quality strategy as well as performance enhancing programs for each hotel in their portfolio, which improves gss metrics and overall performance.
the position is also responsible for leading the hotel's quality committee as well as responsibilities towards the quality assurance program and related activities (bsa, gfsa, practice audits, etc).
moreover, this individual partners with various stakeholders to foster and instill a mindset of continuous improvement process, operational excellence, innovation and compliance.
the quality manager identifies high-value projects to increase revenue and profitability, increase itr and elite appreciation based on all guestvoice key metrics.
*candidate profile*education and experience*- 2-year degree from an accredited university in business administration, hotel and restaurant management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.or- 4-year bachelor's degree in business administration, hotel and restaurant management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
*core work activities*quality (40%)- establish and maintain processes that drive guest-centric and customer experience accountability across the hotel.- create a culture of performance excellence through the design, delivery, and implementation of quality tools.- partner with guestvoice, and consumer insight teams to present key insights that will help inform hotel strategies.- establish and implement quality/guestvoice reporting and insight processes for various stakeholder groups.- establish and maintain a network of in-market / on-property quality certified operations leaders.- establish channels of communication by which certified quality leaders share best practices for deployment across the area.- act as a central point of contact for quality assurance between property and area