About us
sap fioneer builds software and platforms that enable banks, insurance companies and challengers to run, transform and grow – cost-efficiently and at scale and speed.
backed by global technology leader sap and entrepreneurial investor dediq, we are in a unique position to combine the speed and agility of a start-up with the experience and capabilities of a best-in-class software company. Benefiting from a broad network of partners, we aspire to be more than just a vendor: a reliable and safe pair of hands that is there today and tomorrow to put financial services organizations at the cutting edge – from established players to disruptive challengers.
as a global business with 1,000 employees in 22 offices, and over 800 customers across 17 countries, sap fioneer’s pioneering spirit is fueled by bold creativity and underpinned by its rock-solid technology.
your role
as a support architect, you will work with customers as a trusted advisor, guiding them in defining the best solution for their requests and providing proactive improvement suggestions for solution efficiency as well as product feature evolution. This includes providing de-escalation support, solution guidance for escalated situations, proactive measures for incident reduction, and change management standardization in accordance with compliance requirements.
you will be diligent about ensuring best practices and pragmatic about ensuring that our customers’ success is maintained. This position typically works under limited supervision and direction, exercising discretionary decision-making to shape your role.
your responsibilities
* develop complex frameworks covering diverse topics and requirements such as compliance, business processes, quality assurance, and diverse landscapes.
* evaluate risks, impacts, and estimations for change requests and other customer requests.
* align and build strong relationships with key stakeholders from product support, engineering, and service delivery as well as across different divisions of sap fioneer.
* ensure continuous improvement and development through defining service enhancements and an improvement roadmap.
* establish the trusted advisor role at customer sites and ensure customer satisfaction.
* anticipate customer needs and deliver high-quality, value-added services and solutions that elevate the profile of our products/company in the eyes of clients.
your profile
* strong experience in an architectural role with a focus on identifying innovation potential with customers.
* strong experience in the financial services environment as an enterprise solution architect.
* experience in application value discussion and identifying innovation potential.
* strong experience in stakeholder management at all levels, delivering clear status on service delivery and efficiency.
* confident and impactful communicator and manager of senior stakeholders, both written and verbal, able to clearly explain the program to non-technical and technical audiences.
* previous experience working with business stakeholders as a technical expert.
* experience planning and coordinating technology resources balanced against operational needs.
* open-minded, innovative thinker, and adaptable to changes, enjoying working in an agile environment.
* a good level of english is required, as most of the projects are outside of mexico.
skills
* thought leadership: ability to guide, inspire innovation, motivate others, share knowledge, and drive agreed goals based on expertise and industry perspective.
* innovative thinker: ability to generate new and original ideas and solutions that break away from traditional thinking patterns.
* good communication and presentation skills: ability to clearly articulate topics and provide proper presentations to internal and external stakeholders.
* industry knowledge: expertise in business processes, ideally in financial services.
* team player: ability to build strong relationships with fellow team members.
* solution architecture: expertise as a solution architect and trusted customer advisor.
what we offer
* opportunity to shape the fast-changing financial services landscape.
* flexibility to work and gain experience in different areas of the company as you grow your career.
* fast-paced start-up culture with an experienced team, strong brand, and an enviable product portfolio.
* work with some of the smartest and most driven individuals around the world.
* competitive compensation package and countless growth opportunities.
* flexible working policy, so you can work when and where it's comfortable for you.
* unparalleled impact, exponential growth, bold innovation, and constant development.
* lean hierarchy environment focused on your growth and providing individual career paths.
welcome to the world of fioneers
at fioneer, we combine rock-solid technology with bold creativity. We work in partnership with our clients to build a financial ecosystem that is resilient, inclusive, and future-fit. We are investing and building the financial services platforms and offerings that help our clients succeed and win in the fast-changing financial services industry. Join us if you want to be part of creating the fsi world of tomorrow and enter into a future-proof career.
#j-18808-ljbffr