*customer service (order management) representative*requirements*:- bachelor degree in logistics, industrial engineering, or related fields.- 3 years of experience- bilingual 70 % minimum*professional skills*:- receive customer forecast by am team or directly from customer portal, and share with the team.- work internally if the customer has an urgent requirement to expedite and avoid delays in the final destination.- prepare shipment process working with shipping and planning team to dispatch in time and shape.- manage daily communication by chat, mail or phone call with the customer to attend any concern.- manage daily communication by chat, mail or phone call with the customer to attend any concern.- present in daily/weekly meetings shipment plan, inventory status and shipment preparation status and highlight to right people if we face any system issue.- generate or convert external information files to make it easy to understand, compare and read and distribute to the internal team.- prepare importation process in case we need to return units to wmx to rework or fix, monitor process and ship it back to destination once ready.- prepare containment actions and risk plan if the material face a delay in the pd line, to inform customer and offer a solution to ship once ready.- work with the rest of the team to complete kpi and department goals.- prepare individual portion of shipment hit rate result to be present in managers meeting.- attend required trainings to improve skills.- support cycle count activities if needed.
*personal skills*:- responsible, work under pressure, problem solving skills, adaptability creativity, time manage, fast learning- data analysis, attention to detail, decision making, negotiation skillstipo de puesto: tiempo completo, por tiempo indeterminadosueldo: $1.00 - $2.00 al meshorario:- lunes a viernes- turno matutinoprestaciones:- aumentos salariales- seguro de gastos médicos mayores- seguro de vida- servicio de comedor con descuento- vales de despensatipos de compensaciones:- bono de asistencialugar de trabajo: empleo presencial