Requisition id: 417343
work area: information technology
expected travel: 0 - 10%
career status: professional
employment type: regular full time
career level: t3
hiring manager: ricardo perfecto hernandez
recruiter name: thais nadim
additional locations:
please upload your resume in english - only resumes in english will be assessed.
this is a hybrid position (requiring 3 days a week in the office) and is open to applicants currently based in either mexico city or monterrey, mx.
purpose and objectives
enterprise cloud services delivery (ecs) is responsible for running customer landscapes around the globe in a 24x7 operations model. We operate a variety of important and business-critical sap systems and applications embedded in an international delivery approach. We are responsible for building and operating the external customer systems for ecs delivery.
as part of the ecs operations team, the global database team is responsible for all databases. Besides project delivery and day-to-day administration, we are part of strategic pilot projects for new technologies as references for other customers.
for our delivery centers in monterrey or mexico city, we are looking for an it technology consultant as a database administrator with a strong technical background for supporting critical projects & administration in the enterprise cloud services delivery environment. Besides administration, we are part of pilot projects for new technologies as references for sap customers.
driving continuous improvement is our main focus to increase operation, availability, and efficiency. Infrastructure landscape re-architecture and new technology adoption are also important parts. Global thinking and a strong customer focus are essential within the new ecs delivery program.
work experience:
1. solid experience of work experience
2. experience in operations support in a global team
3. sla upkeep and customer satisfaction initiatives
database specific required skills:
1. experience in different database concepts preferably hana or ase
2. sap product suite knowledge is an added plus
3. exposure to automation tools/scripting or processes
4. db installations and upgrades, planning, setup, and implementation
5. providing technical expertise and support in optimizing and tuning systems
6. continuous support of sap systems and problem-solving
7. development of concepts and tools to solve and prevent problems and to increase efficiency
8. working in international teams and driving global knowledge transfer and best practices
9. db performance optimization on a detailed level
10. willingness to take on call duty/weekend tasks
11. willing to work with additional and new databases like hana, sybase
12. db concept on security, backup and recovery strategies, performance tuning, system copy, high availability and disaster recovery strategy, export-import, replication is a must. Basic knowledge candidate is preferred.
general required skills:
1. strong academic degree in business management
2. good automation skills and willingness to improve tools in operations
3. pmp or itil certification is a consideration
4. understanding of, and experience with, server-client computing and relational databases
5. good understanding of the organization's goals and objectives
6. good interpersonal, written, and oral communication skills
7. technical documentation skills / wiki
8. able to prioritize and execute tasks in a high-pressure environment
9. experience working in a team-oriented, collaborative environment
10. ability to work on multiple projects, track and ensure progress to completion
11. good written and oral communication skills
sap's diversity commitment
to harness the power of innovation, sap invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
sap is committed to the principles of equal employment opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to recruiting operations team: careers@sap.com
successful candidates might be required to undergo a background verification with an external vendor.
for sap employees: only permanent roles are eligible for the sap employee referral program, according to the eligibility rules set in the sap referral policy.
job segment: system administrator, dba, database, cloud, sap, technology
posted date: mar 21, 2025
location: san pedro garza garcía, nuevo león, mx, 66265
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