Customer service is a key part of rvere's mission to create the best possible experience for our clients. As a support engineer, you will be focused on preventing and solving problems while delighting our customers.
this role requires excellent english communication skills and a strong level of empathy. Experience with front-end development using html, css, and js is also needed. Experience developing on shopify is not required but is a plus.
your schedule will be 10am - 6pm, monday to friday. In a typical day, you will be answering customer requests by email as they come in. When not helping customers, you will be working on development tasks or creating help documentation.
tasks
* assist customers with technical customer service questions and requests by email.
* optimize html, css, js, and liquid to improve website loading times.
* fix html, css, js, and liquid bugs on client websites.
* resolve merge errors using git and bash.
* document issues and their solutions.
qualifications
communication skills:
* excellent written language proficiency in english.
* excellent communication skills in written english.
* ability to communicate correctly and clearly with all customers.
* excellent documentation skills.
* good comprehension skills – ability to clearly understand and state the issues customers present.
* good composition skills – ability to compose a grammatically correct, concise, and accurate written response.
* work successfully in a team environment as well as independently.
software engineering skills:
* expertise in html, css, and client-side javascript. Liquid experience is a plus.
* ability to quickly diagnose and resolve functionality and styling issues in front-end code.
* proficiency with git and bash command line.
* knowledge of web performance techniques like caching, lazy loading, and pre-fetching is a plus.
customer focus:
* excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
* ability to empathize with and prioritize customer needs.
* demonstrates interpersonal skills with a diverse customer base.
* demonstrates conflict resolution, negotiation, and de-escalation skills.
* demonstrates ownership to resolve challenging customer issues, escalating when necessary.
* ability to determine customer needs and provide appropriate solutions.
* maintain regular and reliable attendance, including the daily schedule as assigned.
problem-solving skills:
* effective problem-solving skills including decision-making, time management, and immediate prioritization of tasks as assigned.
* ability to approach problems logically and rationally.
* action-oriented and self-disciplined.
* organized and detail-oriented.
* ability to quickly and effectively prioritize work time in various departments to meet business needs.
* ability to maintain composure in highly escalated situations.
compensation
* salary of 18,000 - 25,000 mxn per month depending on experience and training.
* 15 days of vacation per year.
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