.the ops support associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the operations - core team.
additionally, the ops support associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
the overall objective of this role is to provide day-to-day operations support in alignment with citi operations support infrastructure and processes.
*responsibilities*:- identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas- assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes- assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction- organize, develop, and maintain continuity of business, resolution planning and business review templates- monitor requirements related to compliance with corporate policies- monitor and implement corrective actions derived from mca reviews and other control entities- fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
*qualifications*:- 2-5 years of relevant experience- proficient in microsoft office- consistently demonstrates clear and concise written and verbal communication skills- ability to work in fast pace and changing environment- ability to analyze data and solve problems- proven organizational and time management skills*education*:- bachelor's degree/university degree or equivalent experiencethis job description provides a high-level review of the types of work performed.
other job-related duties may be assigned as required.- * funciones*ejecutar reportes, conciliaciones y kpi ´s del área de pori (c&d) posible robo de identidad/.apoyo en gestión y métricas para el reporte regulatorio rea*- coordinar con el equipo central de operaciones el cumplimiento regulatorio del reporte registro electrónico de aclaraciones, sección de aclaraciones.enlace entre el personal de operaciones, los gerentes de relaciones, gerentes de proyecto, etc.requiere amplio conocimiento del rango de procesos, procedimientos y sistemas, con involucramiento en el cumplimiento regulatorio del reporte registro electrónico de aclaracionesdebe tener una buena comprensión del modo en que el equipo interactúa con otros para lograr los objetivos del área.debe poder intercambiar información de manera concisa y lógica y ser sensible a la diversidad de la audiencia