_*hirelatam is a premier recruitment agency that connects exceptional talent in latin america with outstanding opportunities in the united states. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.*_
*job title: remote healthcare staffing coordinator (100% work from home)*
*location*: remote from latin america
*position type*: full-time
*salary*:$1,400 usd/month
*schedule*:monday to friday, 40 hours per week, pacific time (flexibility required) - no extra time paid
*our client*:
our client is a leading provider of healthcare staffing solutions in the pacific northwest. They are dedicated to connecting healthcare professionals with the highest-quality opportunities in the region.
*job overview*:
responsible for addressing inquiries, resolving issues, and providing information. Act as a bridge between the company and its customers, striving to deliver a positive customer experience. Work closely with other areas to ensure service consistency while properly managing escalation. Will function as clinician’s first contact and ensure providing them with all tools and information required for proper performance. Customer retention is critical in this role.
*responsibilities*:
- customer interaction and requests processing
- identification and assessment of customers' needs to achieve satisfaction
- handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- keep records of customer interactions, process customer accounts and file documents
- function as clinicians’ first contact and provide them with the required tools, training, and information for proper performance.
- help creating training material and onboarding new members
*qualifications, skills and key competencies*:
- 1-2 years of experience in staffing and customer support
- strong verbal and written communication skills
- experience with training and onboarding
- excellent organizational and time management skills
- ability to multitask and prioritize tasks effectively
- attention to detail and accuracy
pay: $27,755.13 per month
work location: remote