.
*job description summary*: the passport 20 systems fleet controls staff engineer will provide technical support and leadership to a cross-functional team to maintain the passport 20 fleet reliability, safety, cost of ownership, customer responsiveness and services contract profitability.
in this role you will own the passport 20 systems level & controls responsibility solving problems directly for the customers and communicating with the regulatory authorities and the ge internal customer/engineering team.
*roles and responsibilities*- provide technical recommendation regarding the following manual sections: fadec, engine performance, engine system, testing, fault-isolation (fadec and non-fadec) & performance recovery cleaning.- identify field issues, bring them to leadership's attention (leading indicators), drive technical solution and implementation through the tollgate process (systems tech review, tg3/ tg6/ tg9, pcb).- provide technical recommendations to customers via salesforce inquiries/departure records on assigned ata codes.- 24/7 availability to handle aircraft on ground (aog) requests via salesforce.- develop and implement field plans with inputs from team experts to meet technical requirements of assigned components and systems- lead root cause investigations using the commercial field problem resolution guide & tops8d, and bring them to technical/program and regulatory (faa, transport canada, etc) reviews for closure.- support the passport 20 mro network to define and follow up investigative overhaul/inspection workscopes.- recommend, with guidance, the approach to meet the technical and program requirements- prepare and present at customers weekly, monthly conference calls and annual face to face operators' conferences & bombardier global advisory meeting- ensure lessons learned are properly documented in drb, fleet technical forum, fleet & pse tech community, etc- bring the customer perspective to the life cycle/systems engineering team- act as liaison between passport 20 customers and internal ge engineering groups.- travel availability to address field investigations in person at mro locations, customers' facilities and/or airframer sites.- meet and/or exceed the established services engineering responsiveness targets.- lead and execute efforts to reduce significant events (ses), unscheduled engine removals (uers), delays and cancellations (d&cs) and unscheduled shop visits (usvs).- lead on-point productivity efforts to positively impact fleet model, participate in action work outs as needed, establish cost of ownership of module.- lead time on wing projects.- lead development of effective maintenance actions to increase passport 20 reliability through service bulletins and engine manual updates