.high school diploma or bachelor degree in- 1+ years of direct management experience of employees and their performance.- 1+ years of experience with performance metricsenglish basic leveljob summaryamazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online.a delivery shift manager jr is the support for all the operations under the roof in a last mile building.
the role is responsible for managing a +20 hourly team, safety metrics, attrition, payroll, schedules, vacations, overtime and the amzl ops metrics; delivery efficiency, number of routes, cost per shipment.
in addition, this role gives support in purchasing tools, services and consumables for the station.the impacts of this position are:- direct impact in operational kpis and cost related goals, according to the strategic plan.- this role should coach and mentor a team of process assistants (hourly associates) to ensure that objectives are met and the bar is kept high to provide the best customer experience.- this role will be responsible for securing and maintaining a safe and fun workplace environment.- this role also serves as a partner with other internal teams, like launch & expansion, whs, hr, etc., to execute programs for his/her site and new delivery stations.
*responsibilities*:- create balance between "work hard" and "have fun" with associates under scope.- ensure the team execution to accomplish the business goals.- support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day-to-day operations.- processes mapping activities.- assist in the development, documentation, deployment and monitoring of key business processes in amzl mexico.- follow up kpis of operations within the delivery station.- actively supports and promotes organization change.- dive deep analysis of kpis.- support the aces team, customer service and related internal departments to execute programs or improvements for the delivery station under his/her responsibility.- measure drivers' performance, discipline and customer experience service.- internal audits execution.- support and participate in the quality initiatives, process change initiatives and assist the business to achieve year over year improvements within its operating plan.- implement change and/or develop new processes as required to provide ability to better service amazon customers, while focusing in reducing costs.- implement and develop the delivery stations workflow and metrics according to the standard work and book of processes.- bachelor degree completed.- demonstrated experience to effectively manage workload and meet aggressive deadlines.- 1+ years management experience in a delivery, manufacturing, production or distribution environment.- management of a minimum of 20 employees (including payroll, performance management, work-flow assignment)