Customer solution specialist page is loaded
customer solution specialist
apply locations: zapopan, jalisco, mexico
time type: full time
posted on: posted 3 days ago
job requisition id: jr-017845
who we are:
we are newark, an avnet company, part of farnell global, the fast and reliable distributor of products and technology for electronic and industrial system design, maintenance, and repair. From research and design through prototype to production, we are here to help you access the products and services you need 24/7. With more than 80 years of experience, 47 localized websites, and a dedicated team of over 3,500 employees, we provide every component you need to build the technology of tomorrow.
job summary:
manages customers solutions including revenue growth, key business metrics, and securing customer satisfaction while driving the implementation of corporate strategies. Analyzes and understands the customer's business strategies and future product plans to align company offerings and resources where mutually beneficial.
principal responsibilities:
* primary subject matter expert and point of contact to achieve identified deliverables.
* manages the end-to-end process of order fulfillment for sustaining program accounts.
* may manage customer accounts up-to multi-million dollars in size and/or including revenue growth, profit and loss (p&l) profitability, key business metrics, and securing customer satisfaction.
* manages required activity with various support organizations in support of delivering customer service level expectations.
* ensures customer adherence to contractual agreement including identifying options available to enable additional return on investment (roi).
* subject matter expert for customer-focused strategies that leverage product and solution offerings to drive market share growth and to meet budget expectations.
* develops strategic relationships with customers, suppliers and peers to identify and leverage business goals while enhancing the company's profit margins.
* manages a cross section of the largest and/or most strategic accounts with the highest degree of complexity and variability.
* negotiates contract changes including modifications associated with expanded customer requirements, life-cycle issues, enhancements, upgrades and increased sales.
* other duties as assigned.
work experience:
* typically 3+ years with bachelor's or equivalent.
education and certification(s):
* bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.
distinguishing characteristics:
* proficient in all microsoft office products (excel, word & powerpoint).
* highly skilled in utilization of erp systems.
what we offer:
* generous paid time off
* 401k and pension plan
* paid holidays
* family support (paid leave, surrogacy, adoption)
* medical, dental, vision, and life insurance
* long-term and short-term disability insurance
* health savings account / flexible spending account
* education assistance
* employee development resources
* employee wellness, leadership development and mentorship programs
benefits listed above may vary depending on the nature of your employment with avnet.
avnet is an equal opportunity employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law.
about us
at avnet, relationships matter. We are a global, fortune 500 technology solutions company with an extensive ecosystem that delivers design, product, marketing and supply chain expertise to customers at every stage of the product lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share.
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