Company overview\audible is the leading producer and provider of audio storytelling.
we spark listeners' imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives.we are a global company with an entrepreneurial spirit.
we are dreamers and inventors who are passionate about the positive impact audible can make for our customers and our neighbors.\about this role\as a support engineering director at audible, you will be responsible for anticipating and seeking out obstacles before they occur, and implementing solutions that allow our engineers to fulfill strategic and tactical business goals.
you'll coach teams to deliver visionary products and programs to deliver the most value for our millions of customers.\main responsibilities\be a technical lead for organization and are regarded as a support leader by peers across the companyhave a solid understanding of the business as it relates to the team's supported serviceslead or participate in company-wide user groups to exchange support information, procedures, and best practicesbe an expert in system design and configuration and contribute regularly to physical architecture design for the organization, especially for new servicesbe involved in major technical decisions and work with development and qa teams to help increase service supportability, scalability, and performancelead large initiatives that span many services such as efficiency and scalingmanage organization-wide outages ensuring accurate documentation and timely resolutiondefine aggressive slas and drive the team to meet them through metrics creation and analysisconduct cross-team monitor planning and reviewshave a strong understanding of the technologies, tools, procedures, resources, and best practices used to improve operational excellencedetermine best practices for code management, support, code builds, and code deploymentsparticipate and may drive operational excellence across teams\about audible\audible is a global company with an entrepreneurial spirit.
we are dreamers and inventors who are passionate about the positive impact audible can make for our customers and our neighbors.
our inclusive culture empowers amazonians to deliver the best results for our customers.