*job number* 22121553*job category* food and beverage & culinary*location* fairfield inn & suites tijuana, blvd general rodolfo sanchez taboada no 10461, tijuana, baja california, mexico*schedule* full-time*located remotely?
* n*relocation?
* n*position type* management*job summary*position responsible for assigned food and beverage/culinary operations.
oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.
*candidate profile*education and experience*- high school diploma or ged; 3 years experience in the food and beverage, culinary, or related professional area.or- 2-year degree from an accredited university in food service management, hotel and restaurant management, hospitality, business administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.
*core work activities*assisting in food and beverage operations*- creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.- provides excellent customer service to all employees.- responds quickly and proactively to employee's concerns.- uses coaching skills throughout the property.- demonstrates self confidence, energy and enthusiasm.- motivates and encourages staff to solve guest and employee related concerns.
*ensuring exceptional customer service*- provides excellent customer service.- responds quickly and proactively to guest's concerns.- understands the brand's service culture.- sets service expectations for all guests internally and externally.- takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.- follows up to ensure complaints have been addressed to the guest's satisfaction.- develops a relationship with all guests to build repeated clientele internally and externally.
*additional responsibilities as assigned*- complies with all corporate accounting procedures.- assists gm as needed with annual quality audit.- marriott international is an equal opportunity employer.
we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
we are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._fairfield inn & suites by marriott allows guests to travel with confidence by giving them just what they need at an exceptional value.
as a member of our team you'll deliver outstanding service so travel is easy, comfortable and productive for our guests.
find your world at fairfield inn & suites by marriott.