Major job responsibilities:
* resident quality / customer satisfaction engineer located at customer facility.
* acts as liaison and first point of contact to assist with mitigating risk and addressing quality concerns with aptiv products. Provides information relevant to new products & new processes.
* work with team to implement cost reduction initiatives where applicable.
* provide suggestions / solution plan to internal functions for customer problem solving.
* establish and maintain oral and written communications with the appropriate customer and aptiv contacts / organizations.
* track customer complaints (wfcc – formal as well as informal).
* closely follow up on open issue corrective actions (wfcc and informal) to ensure they are implemented and effective. Provide necessary information to internal functions for continuous improvement.
* establish and maintain a tracker to monitor quality improvement performance (wfcc and inf).
* provide technical expertise to customer whenever necessary and ensure the customer is effectively handling aptiv products in their processes.
* understand and follow all relevant enterprise operating system (eos) policies/processes/procedures and provide monthly report feedback to customer.
* participate as part of the vehicle assembly plant “quality team” including fostering communication and building strong relationships with customer to improve customer satisfaction level.
* coordinate aptiv in-plant coverage for prototypes, pilots runs, special runs and new model year start-up.
major job qualifications:
* proficient microsoft office skills.
* excellent organization skills.
* excellent communication skills.
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