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*job category *:customer success group*job details*:you are both a big picture thinker and in-depth problem solver, your knowledge and skills are both broad and deep.
you take pride in designing systems that stand up to high volumes and won't fail at critical points.
you have a good mix of technical and enterprise skills when it comes to architecting a solution.
the solutions you design are built for the long-term and will scale with the customer's growth plans seamlessly.
you have proven experience integrating systems via api's as well as a strong development background.
*responsibilities*- be part of a service delivery team (delivery managers, architects and so on) to successfully deliver high quality and scalable solutions to our customers.- collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations.- translate business requirements into well-architected solutions that best leverage the salesforce platform.- lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states.- provide oversight and governance of salesforce projects and overseeing less experienced team members.- follow and help define coding standards.
lead code reviews during projects to ensure quality and appropriate design patterns are followed.- manage the technical delivery of custom development, integrations, and data migration elements of a salesforce implementation.- maintain a target billable utilization aligned to the role.- ability to understand a project and deep dive to debug issues.- from time-to-time, the ta may be expected to partake in other pre-sales activities such as discovery and technical deep-dive sessions, proof-of-concept (poc) development with prospects.- liaise with salesforce product teams to support client implementations.- working remotely, while collaborating with global teams for delivery across geographies.
*requirements*:- 8+ years experience as architect (preferably with 5+ years on the salesforce platform).- be able to challenge the status quo and propose creative yet well thought solutions for customers.- expert level understanding of the salesforce product suite, including sales, service, analytics, experience & marketing clouds.- understanding of systems architecture and ability to design scalable performance-driven solutions.- understanding of key design and integration patterns and large data volume limitations and best practices.- understanding of data sharing and visibility considerations and how these play into platform architecture.- familiarity with platform authentication patterns (saml, sso, oauth).- knowledge of data integration tools and experience integrating salesforce with different business systems (etl, cpq, marketing automation, reporting, etc.)