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ratehawk is part of emerging travel group — a pioneering travel-tech company also known for its two other brands, zenhotels and roundtrip, spanning over 220 markets worldwide.
our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.
as an api account manager, you will be central to optimizing api performance through data analysis, working with various teams to refine our offerings, providing technical assistance, and expanding our partner base.
this is a remote vacancy open to candidates residing in mexico.
what you'll do:
1. api optimization: leverage a data-driven approach to analyze and monitor api performance. Identify areas for improvement to optimize api usage, ensuring partners are utilizing our apis effectively to drive growth and engagement.
2. cross-functional collaboration: collaborate with commercial, technical, and product teams to enhance the api product offering, ensuring it meets partner needs and supports ratehawk's overall strategic objectives.
3. technical troubleshooting: provide technical support to partners regarding api usage, and collaborate with our technical teams to resolve any api-related issues that may arise.
4. business development: identify and pursue opportunities to expand our api partner base, driving increased revenue and expanding our market presence.
5. travel: spend approximately 20% of your working time on business trips, including meetings with clients, industry events, and other business-related events.
requirements
who you are:
* relevant experience: ideally, 2-5 years of experience in the travel industry, reviewing and monitoring the technical performance of api connections. Managing onboarding of api-connected customers, acting as a bridge between it and the commercial team, analyzing performance metrics to identify areas for improvement.
* language skills: fluent in english and spanish.
* travel requirements: up to 20% of travel time may be required.
* personal skills: proactive, ambitious, motivated, action-oriented, results-focused, tech-savvy, adaptable to fast-changing environments, team-player, data-driven decision-maker.
* analytical skills: comfortable with data analysis, metrics, and numbers.
* international mindset: ability to work across diverse cultural contexts, reflecting etg's global presence.
* work permit: must be a citizen or permanent resident of mexico.
* location: mexico.
hiring process:
* hr interview
* hiring manager interview
* regional director interview
* reference check
* job offer
benefits:
* flexible schedules and remote work opportunities
* supportive, growth-oriented team environment
* training programs for soft skills and leadership development
* partial funding for external training and conferences
* english language classes and speaking clubs
* discounts on hotels and travel services
* mytime day off - an additional non-working day
additional details:
* seniority level: mid-senior level
* employment type: full-time
* job function: sales and business development
* industry: it services and it consulting
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