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*req id*: 248611we are currently seeking a it infrastructure manager to join our team in cdmx, ciudad de méxico (mx-cmx), mexico (mx).
*infrastructure manager role*seeking an highly experienced it infrastructure manager to lead a highly skilled team of server, storage and network engineers.
in this role, you will oversee the design, implementation, monitoring and maintenance of bancoppel's it infrastructure.
you will supervise the day-to-day operations of the infrastructure team and provide strategic oversight to their projects and participation in larger interdepartmental initiatives.
you will provide hands-on technical expertise to your team, provide coaching, and oversee their continued development.
you will play a critical role in coordinating with other business units and external vendors, defining infrastructure priorities, and ensuring your team's procedures align with the organization's overall business strategy.
*essential duties and responsibilities*- manages and maintains it infrastructure services, including ongoing support of bancoppel's software portfolio, evaluation of new products, equipment acquisition and installation, training, and ongoing support.- maintain and optimize bancoppel's servers, storage and networks (lan, wan, and wireless).- coordinate the efforts of the it infrastructure team and monitors support queues to ensure timely resolution of issues.- implement modern itil & itsm practices to support platform operations in terms of scalability, availability, security, and resiliency.- define and implement it policies and security policies across the organization aligning to itil & itsm best practices.- actively participates in ongoing maintenance, testing, and governance of business continuity and disaster recovery plans.- identifies and recommends emerging solutions to improve security, efficiency, effectiveness, and reliability.- implements processes, procedures, and effective security monitoring for proactive identification and resolution of potential issues.- manage relationships, contracts with vendors (e.g., service providers, software and hardware vendors, and telecommunication companies.).
*qualifications*- bachelor's degree in computer science related field or equivalent experience.- 15+ years of experience in it infrastructure or related field.- 5+ years in a leadership/management role.
*skills*- strong business acumen, planning, and organizational skill.- excellent analytical and technical skills.- excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation.- strong leadership skills such as critical thinking, problem solving, motivating others, and relationship building.- excellent written and verbal communication skills.
good presentation skills, develop and present material that is concise and effective across all technical levels