*our immigration law firm is actively looking for a bilingual agent with experience in customer service or reception.
*
*staffing up* is looking for a bilingual (english/spanish) speaking customer service/reception agent.
- because our immigrant community deserves nothing less.
*requirements*:
- excellent verbal and written communication skills in english and spanish;
- demonstrate analytical and problem-solving skills in a fast-paced environment;
- must maintain strong attention to detail;
- assist our clients over the phone with their requests and answer their questions;
- achieve a high level of productivity with great accuracy;
- multi-task in a fast-paced environment with competing demands;
- demonstrate flexibility and initiative regarding assignments;
- organization skills;
- ability to handle a high volume of calls with varying degrees of questions or concerns;
*responsibilities*:
- immediately contact every potential client and establish relationship with client;
- screen telephone calls before scheduling an attorney-client consultation;
- must schedule appointments for potential clients through a variety of our tools;
- must reach at least 100 calls a day;
- follow up with pending inquiries;
- update logs and reporting systems to reflect status of all potential new clients;
- maintain the highest level of customer care while demonstrating a friendly and cooperative attitude even with a high volume of inbound calls.
*qualifications*
- speak english and spanish with full proficiency
- excellent verbal skills
- 2-3 years of customer service experience
- strong background with performance-based metrics
- resourceful and motivated to solve issues as they arise
- customer service and sales attitude
- calm under pressure
- detail-oriented
- organized
- strong ability to multi-task
- effective communicator
- be comfortable navigating multiple windows and tabs on a desktop computer.
*schedule*:
- 10:00 am - 7:00 pm
- 1 day off (to be determined)
tipo de puesto: tiempo completo
sueldo: $11,100.00 - $17,350.00 al mes
horario:
- incluye fines de semana
- turno de 8 horas
prestaciones:
- aumentos salariales
- opción a contrato indefinido
- seguro de gastos médicos
puede trasladarse/mudarse:
- 34000, durango, dgo.
: trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (obligatorio)
lugar de trabajo: una ubicación