Technical consulting engineer - network security/firewalllocation:
area of interest: security
job type: professional
job id: 1427562
who you areyou will provide 2nd/3rd level technical support for firepower security technologies to cisco customers, partners, account teams, and other technical assistance center engineers.
you can apply your analytical skills and technical knowledge to tackle product and network problems of moderate to high complexity.
you will also provide technology/product training and intellectual property material as required.
you'll act as the focal point for large account network problem resolution.
you can optimally apply moderate to sophisticated lab setups to recreate and tackle problems.
cisco services strives to bring value to cisco customers by providing outcomes that solve key business problems.
roles and responsibilities:provide technical support for cisco security products to cisco customers, partners, account teams, and other internal technical support teams.support tces and global delivery partners with complex and sensitive scenarios, delivering effective and constant results.collaborate with internal customers (engineering, development, and account teams), ensuring high-quality and prompt responses to critical scenarios.collaborate with multiple internal and external stakeholders, building and maintaining critical customer and global partner relationships.document new and existing patterns on software products, providing preventive and reactive solutions.build complex lab solutions to achieve customer environment replications.produce and share intellectual capital (including documentation, innovation, and training) within technology and adjacent areas.mentor and develop senior tces and global delivery partners.innovate using expertise and advanced knowledge to configure, deploy, and/or troubleshoot cisco products and solutions.minimum qualifications:(required to be initially considered for this position) possess 6+ years of technical support experience in the networking industry and products such as routers, switches, and firewalls.advanced troubleshooting skills in bgp, pbr, nat, ospf, acl, dns, arp inspection, ipsec concepts, and tcp vs. Udp.advanced knowledge of different software languages and distributions such as sql, linux, or similar.advanced troubleshooting methodologies & problem-solving skills.advanced knowledge using tools such as wireshark and packet analyzer.possess an english level equivalent to b2 or higher.be able to attend the office at least 2 to 3 days per week.desired qualifications:(are in addition to the minimum qualifications and are considered a plus factor in identifying top candidates) possesses a bachelor's degree in a technical field (such as computer science, electronics engineering, telecommunication).possesses cisco certified network professional security or cisco certified internetwork expert security.prior experience/working knowledge in cisco adaptive security appliance (asa) firewalls & vasa, ftd, firepower, and fmc.apis methods and usage.server and appliance virtualization using vmware, ms hyper-v, and kvm.database knowledge and management (azure, maria db, etc).python, perl, and bash scripting skills.experience designing, deploying, configuring, supporting, troubleshooting, and debugging networks.leading wide region initiatives and project management skills.why cisco?#wearecisco.
we are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone.
message to applicants applying to work in the u.s. and/or canada:when available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in u.s. and/or canada locations, not including equity or benefits.
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