About ltimindtree - ltimindtree is a global technologyconsulting and digital solutions company that enables enterprisesacross industries to reimagine business models, accelerateinnovation, and maximize growth by harnessing digital technologies.- as a digital transformation partner to more than 750 clients,ltimindtree brings extensive domain and technology expertise tohelp drive superior competitive differentiation, customerexperiences, and business outcomes in a converging world.
- 90,000talented and entrepreneurial professionals across more than 30countries.
for more information, please visit : sales & marketing business analyst location: mexico/hybrid (guadalajara, monterrey, cdmx) key responsibilities -provide user support for sales & marketing teams, particularlyduring key reporting periods.
- develop functional specifications,gather user approvals, conduct uats, and create requirements forproduction releases.
- conduct data analysis to support marketingcampaigns, sales performance tracking, and market research.
-monitor and follow up on customer service requests (csrs) incollaboration with business relationship managers (brms).
- trackand resolve tickets related to sales & marketing applicationsand tools.
- create business requirements for global sales &marketing teams.
- follow up support incidents to understandrecurrent issues and implement permanent solutions.
- collaboratewith and influence key internal and external business stakeholders.- mentor junior analysts and support team members in their dailytasks.
education & experience - 2+ years of experience in abusiness analyst role, preferably related to sales & marketing.- experience with crm platforms (e.g., salesforce, hubspot) is aplus.
- sql developer experience.
- proficiency in ms office,including excel for data analysis.
- strong problem-solvingabilities.
- proactive, self-starter with a strategic andanalytical mindset.
- fast learner with excellent interpersonalskills.
- service-oriented approach with a focus on stakeholdercollaboration.
- powerbi or analytics tools desired.
requirements& qualifications - strong organizational and analytical skills,with problem-solving and decision-making abilities.
- positiveattitude and excellent communication skills for engaging with uppermanagement.
- ability to handle fluent and assertive conversationsin english (written and verbal).
ltimindtree is an equalopportunity employer committed to diversity in the workplace.
ouremployment decisions are made without regard to race, color, creed,religion, sex (including pregnancy, childbirth, or related medicalconditions), gender identity or expression, national origin,ancestry, age, family care status, veteran status, marital status,civil union status, domestic partnership status, military service,handicap or disability or history of handicap or disability,genetic information, atypical hereditary cellular or blood trait,union affiliation, affectional or sexual orientation or preference,or any other characteristic protected by applicable federal, state,or local law, except where such considerations are bona fideoccupational qualifications permitted by law.