Wipro limited (nyse: wit, bse: 507685, nse: wipro) isa leading technology services and consulting company focused onbuilding innovative solutions that address clients' most complexdigital transformation needs.
we leverage our holistic portfolio ofcapabilities in consulting, design, engineering, operations, andemerging technologies to help clients realize their boldestambitions and build future-ready, sustainable businesses.
a companyrecognized globally for its comprehensive portfolio of services,strong commitment to sustainability and good corporate citizenship,we have over 250,000 dedicated employees serving clients across 66countries.
we deliver on the promise of helping our customers,colleagues, and communities thrive in an ever-changing world.
- aproud history of over 75 years - fy22 revenue 10.4 bn usd - we arepresent in 66 countries - over 1,400 active global clients -willing to work in 24x7 shifts - to provide 1st line technicalsupport; answering support queries via phone, email, chat and web -to maintain a high degree of customer service for all supportqueries and adhere to all service management principles.
- to takeownership of user problems and be proactive when dealing with userissues.
- logging / verifying customer details - identifying theissue and categorizing / prioritize the incident - creating aticket in itsm tool - referring kb for workaround / resolution andattempting resolution - strong interpersonal skills are aprerequisite.
- ability to work effectively in a dispersed team andindividually.
- ticket re-assignment to l2 if ticket unresolved byl1 (where ever applicable) - ticket reassignment to prg's if ticketunresolved by l1 (where ever applicable) - routing / chasing oftickets with other prg's - recording trend of calls and identifyingoutages proactively - callbacks for customer not reachable cases& customer request - identifying the trend of calls / ticketsand highlighting it to l2 / tl as applicable for outageconfirmation - creating child tickets and tagging them with problemticket callback the user and confirm resolution (where everapplicable) wipro offers: benefits above law, full payroll,constant training, and growth opportunity.
wipro is an equalemployment opportunity employer and makes all employment andemployment-related decisions without regard to a person's race,sex, national origin, ancestry, disability, sexual orientation, orany other status protected by applicable law.