*job title*
ecommerce analyst
*position purpose*
marketing analist - an after sales admin for the autozone website.
the first objective of this position is to maximize customer's experience with online sales (post-sale).
responsible of supervising all post-marketing, customer orders follow up, and general business plans to make sure customer satisfaction and sales improvement.
for this position, the most used tools will be adobe analytics and excel.
*primary accountabilities*
- manage and follow up of customer's orders lifecycle (open, rejects, cancels, pending, etc.)
partnering with operations, customer service, it, and 3rd party systems like cybersource and worldpay.
- improve customers digital shopping experience by identifying key opportunities and leveraging in business process, infraestructure, functionalities and other tools.
including but not limited to onsite search optimization, product recommendations, etc.
- lead the complete process for key opportunities by building the right business cases based on research analysis, and customer needs, follow up with vendor selection, set timings and goals.
- create reporting and presentations based on business needs.
- assist the ecommerce manager in acting as a liaison between it, other functional areas and ecommerce.
*education & experience*
level of formal education: a bachelor's degree (ba, bs) or equivalent.
area of study: marketing, communications, technology, other.
years of experience: minimum/no experience.
type of experience: a recent graduate.
eager to learn and work with various departments in the company.
special certifications or technical skills: excellent verbal and written communication skills.
experience in microsoft office (excel).
attention to detail.
other/preferred: basic analytics tools such as adobe analytics or google analytics.
basic technical knowledge of html.