Community manager for a beauty dtc brand (us-based/remote)
we are currently seeking a community manager for a us-based company to join our dynamic team in a remote capacity. This individual will play a crucial role in managing and fostering community engagement while enhancing customer satisfaction.
responsibilities:
* develop and implement community engagement strategies to drive user participation and growth across social media platforms.
* monitor forums and social media channels, responding to customer inquiries, and moderating discussions.
* create and manage content that resonates with the community, promoting brand messaging and values.
* collaborate with cross-functional teams to align community initiatives with overall company goals.
* analyze community data and feedback, providing insights to improve communication and customer experience.
* organize online events and activities that engage the community and promote interaction.
requirements:
* at least 2 years of experience in community management or related fields.
* strong understanding of social media platforms and content creation.
* exceptional written and verbal communication skills.
* a passion for building and nurturing online communities.
* experience with social media analytics tools.
* ability to work independently and prioritize tasks in a remote work environment.
* proactive problem-solving skills and a positive attitude.
* familiarity with customer service principles and practices.
benefits:
* competitive salary paid in us$
* work from anywhere
* international portfolio
* flexible hours
seniority level: mid-senior level
employment type: full-time
job function: marketing and sales
industries: advertising services
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