*overview*:primary responsibilities are providing outstanding customer service by resolving customer product issues over the telephone and ensure their experience is memorable.
also as a team member you will be of support to the team's needs and assist in data entry and order management.
*principal responsibilities*:- enter sales orders through the company's erp system- resolve customer product / order issues in a courteous and professional matter, both outbound and inbound- serve as a first point of contact and escalate situations where you require support from sales, marketing, manufacturing plants, finance and carries- process return goods requests, other service issues and any other adjustments for customers- coordinates shipping requirements with distribution centers- support on maintenance to the erp system- learn about technical aspects of our products- think outside the box by proposing improvements to processes- maintain work documents updated- ability to provide excellent judgment in ambiguous situations and creative problem solving- must meet and comply with department and company policies, procedures, objectives and regulations*minimum qualifications*:- excellent communication skills both written and verbal in english to communicate with external and internal customers, or other groups within the company in a professional way- 1 - 2 years' experience in the areas of customer service, technical support, order entry and perhaps inside sales for customer within the united states- knowledgeable in mrp, erp, edi, crm, oracle, ms office and e-commerce platforms- must have flexibility to work within a flexible schedule that may include 12hrs/day operations and different work schedules, may include weekends- ability to work in extended periods on the telephone helping customers, including customer follow up- initiative to identify issues and areas of need and implement solutions- excellent judgment in ambiguous situations and creative problem solving; capable of handling various projects or tasks at the same time (multitasker)- require a high school or technical degree- coordinate sales effort with other departments- ability to travel (visa)*desired qualifications*:- bs or ba degree in a technical or a related field- possess working knowledge of irrigation products, systems and customers.- ability in working with high end technical troubleshooting support groups- advanced computer skills- leadership and project management skills- able to work with team objectives.tipo de puesto: tiempo completosueldo: $1.00 - $2.00 al meshorario:- lunes a viernesexperiência:- customer service: 2 años (obligatorio)idioma:- inglés (obligatorio)