Why softwareone?
success at softwareone is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. Softwareone employees are energized, agile and are laser focused on delivering world class customer satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of employee satisfaction. We are humble. Our leaders operate with a high level of discipline but can work at speed manage change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation.
the role
we are thrilled to announce an opportunity to join our team as:
operations/ sales support ms
softwareone
scope: full-time | model hybrid | software & cloud marketplace delivery
an operations manager at softwareone acts as the delivery counterpart to the account manager, ensuring a smooth customer experience for strategic accounts. They play a key role in the elite and dsc delivery model, leading escalations, collaborating with dsc/sales teams, and handling off-catalogue isv requests for quotes. Their support in operational tasks allows the sales team to focus on core selling activities, maintaining efficiency and customer happiness.
main functions and responsibilities:
* client onboarding.
* developing and implementing the delivery strategy for the customer. Scoping, quoting, and renewal (off-catalogue).
* monitoring e2e delivery process.
* coordinating and supporting a team of operations managers (across countries where applicable).
* improve customer happiness by effectively monitoring pending requirements for the assigned account(s) globally and across different teams.
* act as a first point of contact for any customer critical issue and act upon working internally with other teams to provide solutions and eliminate the repetition of problems.
* ensure all sla in delivery are met – speed, quality, credit & rebill.
* know your customer behavior by demonstrating customer operation knowledge reflected in the feedback provided by the customer.
what we need to see from you
* bachelor´s or equivalent college degree preferred
* microsoft products- licensing knowledge.
* worked on it business before.
* proficient with outlook, word, excel, and powerpoint.
* english level b2+
* known to work in an operations management role.
nice to have:
* cloud service experience.
* microsoft licensing certifications.
soft skills:
* excellent (customer-focused) communication, organization, multitasking, and time management skills.
* display active listening and ask the right questions if in doubt or probe if need clarity.
* proactive and motivated to take initiative.
* organization: excellent multitasking and time management skills.
* meticulous: strong attention to detail.
* problem-solving: proven analytical and consultative skills.
* partnership: ability to work optimally with teams.
* reliability: dedicated, responsible, and proactive.
* critical thinking: strong decision-making skills and ability to work under pressure.
why should you join the team?
* employee recognitions programs
* a variety of training and development opportunities
* a work-life balance
* vacations
* employee referral bonus program
* diverse team interaction
* giving back to society- employee initiatives
* one tree planted -> one tree for each hiring globally.
* corporate events/ team buildings
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at softwareone, we are committed to providing an environment of mutual respect, where equal employment opportunities are available to all candidates and colleagues, without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity, expression, or any other characteristic.
job function
software & cloud #j-18808-ljbffr