*¿who we are?
*
payclip is changing the way payments work in mexico!
we are empowering people to exchange value directly from a mobile device.
clip enables anyone to accept card payments, at any time, and anywhere by turning your smartphone or tablet into a card terminal.
we´re a well-funded quickly growing fintech startup.
we are the leaders in our market and are accelerating to extend our lead and move into new markets.
*the role*:
we are looking for a *e-managed sr. Executive* to be part of this amazing and fast-growing fintech to make sure we bring the best talent to join clip while sustaining our culture and fast-paced growth.
as a e-managed sr. Excecutive you will be responsible of retaining and developing a large portfolio of merchants, mostly managed though massive communication tools.
for this position is fundamental to get a deep understanding of the transactional and usage data, merchant´s needs, clip´s value offer and use cases in order to identify opportunities and recommend growth strategies.
*what will i do*:
- analyze and understand clients´ behavior and industry trends.
- develop an effective strategy to prioritize clients and decide when is strictly necessary a 1:1 contact
- ensure a great customer experience on every interaction with our products
- manage inbound communications from whatsapp
- attend to and resolve escalations made by the client
- delivering reports on communication results and their effectiveness in terms of conversion
- bachelor degree in business administration, marketing or related fields
- +3 years in large portfolio management, customer success or post-sales
- experience in setting up marketing campaigns through whatsapp is desirable
- intermediate english leve
- salesforce (marketing cloud or service cloud) is desirable
- strong organizational, analytical and time management skills
- excellent written, verbal, and interpersonal communication skills
*_at clip we embrace and honor the differences of our clippers, and together we create a vibrant and extraordinary culture in a space where everyone can be their true self and thrive to their full potential._*
*_ we promote access to the same opportunities in a safe and respectful space, free of discrimination and harassment._*
*_ diversity, equity and inclusion have been part of clip since its foundation and are a key part of our essence.
together we make the extraordinary happen!_*
*_ if you are unstoppable, creative and have the skills we need, we want to hear from you!_