Summary
*key responsibilities*:
*guest experience & program development*
- design and oversee a diverse range of luxury recreational activities, including fitness programs, water sports, outdoor excursions, and wellness experiences.
- ensure that all activities reflect the hotel's brand, offering exclusive, high-end, and personalized experiences.
- stay updated on industry trends to introduce innovative and engaging recreational programs tailored to our guests.
*facility management & operations*
- supervise the maintenance and cleanliness of all recreational areas, including pools, fitness centers, spa-adjacent facilities, and outdoor activity spaces.
- ensure all equipment is in excellent condition, meeting safety and luxury standards.
- implement and uphold health and safety regulations, ensuring a secure environment for guests and staff.
*team leadership & training*
- recruit, train, and manage a team of recreation and fitness professionals, ensuring top-tier service delivery.
- conduct regular training to enhance staff knowledge of luxury guest service and wellness trends.
- foster a culture of excellence, teamwork, and guest-centric service.
*financial & administrative management*
- develop and manage budgets for recreational programs, ensuring profitability and cost efficiency.
- identify and coordinate potential partnerships with luxury brands, fitness experts, and wellness influencers to enhance offerings.
- work closely with the marketing and guest relations teams to promote recreational services effectively.
*qualifications*:
- bachelor’s degree in hospitality management, recreation management, sports science, or a related field.
- minimum of 3-5 years of experience in a luxury hotel, resort, or high-end hospitality setting.
- strong leadership and team management abilities.
- excellent communication, organizational, and customer service skills.
- in-depth knowledge of wellness trends, fitness programming, and luxury guest services.
- ability to work flexible schedules, including evenings, weekends, and holidays.
- multilingual abilities are a plus.