As part of our development, we are looking for a committed, proactive and dedicated individual to join our customer relations team who shares our same passion: helping create a more sustainable future with corporate transportation services.
*requirements*- *open to travel*_- project management experience.- experience in customer service.- experience in transport companies.- english professional level.- advanced excel handling.
*key activities*- define and create a schedule and implementation plans for new operations.- validate the scopes with all the parties interested in the implementation (customers, service users, internal team and suppliers).- coordination of alignment meetings with the client before the start of the operation.- train the provider, drivers and users on the use of bsup technological platforms.- platform management to help during the implementation process.
(inclusion of employees, route monitoring, operation monitoring, etc )- customer support (users and human resources managers) during the implementation process.- customer service - daily contact with the customer and designated responsible personnel.- management and distribution of customer requests to the responsible departments.- understand the requests of human resources and employees and make the necessary recommendations to clients and the busup team.- meetings and face-to-face or virtual visits, to strengthen the relationship with customers and suppliers.- comply with all procedures and protocols requested and contracted by the client.- build a positive relationship with customers*skills and values*- strong interpersonal communication skills.- problem solving capacity.- ability to multitask in a practical, organized and collaborative way.- ability to work accurately under pressure to meet tight deadlines.- analytical sense and systemic vision- alignment with the values and purpose of busup.- commitment and dedication.- ability to work in a collaborative environment.- focus oriented to customer satisfaction.tipo de puesto: tiempo completosalario: $17,000.00 - $25,000.00 al meshorario:- turno de 8 horaslugar de trabajo: empleo presencial