Job type: nível de entrada
job id: 243517w
local: mexico, ciudad de mexico
category: finanças
data de postagem: 03/18/2025
na dupont, nosso propósito é capacitar o mundo com inovações essenciais para o progresso. Nós trabalhamos com as coisas que importam. Seja ao fornecer água potável a mais de um bilhão de pessoas em todo o planeta, produzir materiais essenciais aos dispositivos tecnológicos que usamos diariamente, desde smartphones até veículos elétricos, ou proteger os trabalhadores do mundo todo. Descubra os vários motivos que estão levando as pessoas mais talentosas do mundo a querer trabalhar na dupont.
dupont latin america collections team has an opening position for an accounts receivable analyst located in punto polanco, mx. The accounts receivable analyst administers and coordinates assigned activities related to all aspects of collections between the company and our customers who are located mainly in brasil and latin america countries. Activities may include email and telephone contact with internal (customer service, credit assessment, sales and business) and external customers from brasil, mexico, argentina and colombia, in order to maintain the given portfolio of accounts up to date, to prevent any order referral or disruption on our relationship with our customers.
ensures a good analysis of their portfolio to provide a good forecast of what will be collected by the end of the month so that management is aware of the numbers. Monitors customers performance to prevent any credit and collection issue that might affect our relationship with the business and customers. This position will also require a thorough understanding of and become actively involved in support of our customer service team and sales team to provide the most effective response when needed by managing a good follow up of their assigned portfolio.
main activities
1. manage the given portfolio very closely to ensure collection efforts are accomplished, to prevent any order referral.
2. manage a good relationship between customer service and the business and work as a team to solve any issues we might face with our requests to our customers.
3. proper reporting to the credit specialists, business consultants and management, to record any issue we might have on collecting so we can escalate with the business for their assistance if needed.
4. accountable for providing specific reports and timely follow up to our internal control team in india for reconciliation purposes.
5. responsible for providing timely responses to our partners so issues might be timely solved.
6. support on providing evidence on requests as needed for any internal or external audits as requested by management.
7. develops competence by performing structured tasks or assignments. Requires social skills to understand and interact with others on the team.
8. receives significant instruction, guidance and direction from more senior level roles.
9. uses prescribed guidelines to resolve standard problems.
main requirements
1. bachelor’s degree or equivalent required.
2. proven ability to build and maintain strong relationships with internal and external customers.
3. customer satisfaction oriented.
4. excellent interpersonal, spoken and written communication skills in english. Portuguese skills is a plus.
5. proven analytical skills (data analysis and interpretation).
6. multitasking and project management skills.
7. intermediate to high level of microsoft office.
8. sap knowledge preferably, if not we can train.
9. demonstrated flexibility/adaptability in a dynamic, fast-paced team environment.
a dupont é uma empregadora que promove a igualdade de oportunidades. Candidatos qualificados serão considerados sem que haja distinção de raça, cor, religião, credo, sexo, orientação sexual, identidade de gênero, estado civil, nacionalidade, idade, situação militar, deficiência ou qualquer outra classe protegida.
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