*tasks*
- ensure the highest levels of customer satisfaction
- make system change requests (ex., rename extension, change phone routes)
- troubleshoot and resolve hardware issues, including guiding customers through phone reboots and factory resets
- enable system integrations for customers
- conduct remote diagnostics and troubleshooting
- resolve or escalate customer requests/issues promptly
- review, analyze, and evaluate trends on common system issues and communicate these to the company
*requirements*:
- proficiency in both verbal and written english, along with confident, articulate, and professional communication abilities
- exceptional customer service skillset
- strong ability to multitask, prioritize tasks, and effectively manage time
- skill in handling incoming and outgoing support calls
- proficient in conflict resolution, with the ability to sympathize and empathize with customers
- technical expertise in network equipment, business phones, and basic software usage
- outstanding capacity to navigate and resolve intricate issues
*about us*
petdesk, an industry leader in veterinary client communication software, has helped over 4,000 veterinary practices streamline business with simple software solutions that help pet parents stay current, and pet care providers stay connected.
click here to learn more about the company and why over 5 million users trust our app!
our recruiting process is rooted in "who: the a method of hiring" and consists of an average 2-week hiring timeline.
as a culture, we value curiosity, vulnerability, joy, and fulfillment - which drive us in our mission to engage pet parents in their pet's health through a deeper relationship with their pet care providers - ultimately delivering on our vision to extend and improve the lives of pets, pet care providers, and the people working here at petdesk.
we are an equal opportunity employer that celebrates diversity and is committed to creating an inclusive environment among our gender-balanced workforce.
the more inclusive we are, the better our work will be.
*notice at collection to applicants residing in california