*vacante para la empresa north american production sharing de méxico en tijuana, baja california*:
*it support specialist*
- the role requires contributions to providing exceedingly reliable, scalable, secure, and cost-efficient end user it asset management services.
- assists in the installation, implementation, and upgrades of internal systems.
- may maintain a tracking system for usage evaluation. Maintains an inventory of all equipment, hardware, software, and supplies.
- troubleshoots, maintains, and monitors, external and internal hard drives, printers, plotters, and scanners.
*_ principal duties and responsibilities:_*
- troubleshoot and fix complex hardware-related computer problems using standardized procedures.
- diagnose and resolve complex software-related issues through software configuration and reconfiguration.
- perform computer hardware and software installations and upgrades following standard processes.
- transfer data for multiple machines during replacements or upgrades while ensuring data integrity.
- resolve complex networking problems, including cable connections and repairs.
- document computer and telephone repairs, recording serial and parts numbers.
- log troubleshooting steps in the service-now ticketing system.
- communicate and collaborate with team members and stakeholders to resolve conflicts and challenges.
- assist in onboarding and offboarding processes for employees, including hardware setup.
- audit and verify processes and procedures used by colleagues.
- install and connect cabling and wiring from network closets to office equipment.
- lift and install equipment weighing up to 50 lbs. on occasion.
- perform tasks at various heights (standing or sitting) as required.
- utilize computers and test equipment for extended periods of time.
- maintain continuous communication in both spanish and english with colleagues, customers, and vendors.
- conduct monthly audits of critical spaces.
- perform monthly audits of stockroom inventory.
*_ education requirements:_*- bachelor’s degree in it-related careers.
*other requirments*:
- advanced english level.
- valid visa to travel.
- availability to travel.
*nível de educación deseada*:
superior - titulado
*nível de experiência deseada*:
nível experto
*función departamental*:
tecnología / internet
*industria*:
microprocesadores y semiconductores
*habilidades*:
- it support
- it technician
- bilingual
- soporte tecnico