About boldr
at boldr, we strive to deliver exceptional client experiences while creating opportunities for meaningful work in communities worldwide. Our mission is to connect diverse individuals with common values, driving positive impact.
we are a global team of over a thousand members across five countries, working towards expanding our workforce to over 5,000 people by 2027. Our shared values drive our success:
* authenticity: building genuine connections with others.
* curiosity: embracing continuous learning and growth.
* dynamism: remaining agile and adaptable in an ever-changing environment.
* ambitious vision combined with operational excellence: achieving goals through effective planning and execution.
* empathy: fostering deep understanding and compassion in our partnerships.
your role as a customer advocate
as a customer advocate, you will interact with clients to address inquiries and resolve complaints regarding their products and services. You will collaborate with internal and external teams to provide timely and professional customer service.
why we want you
we seek impact-driven individuals passionate about helping boldr grow and achieve its purpose. Our ideal candidates share our core values: curious, dynamic, and authentic. They are committed to delivering exceptional results, sharing their talents, and championing our values.
your key responsibilities
* customer interaction: providing accurate, valid, and complete information with empathy, courtesy, and professionalism.
* problem tracking: documenting, prioritizing, tracking, and resolving issues efficiently.
* issue escalation: timely escalation of issues to meet internal and external expectations.
* process improvement: identifying opportunities for continuous improvement.
* service excellence: delivering outstanding customer service and satisfaction.
* product knowledge: staying updated on product and service knowledge with the external team.
requirements
to succeed in this role, you should have:
* 6-12 months of customer service experience (email, phone, or chat support).
* familiarity with cloud-based applications (google drive, google sheets, google docs) and ms office applications.
* excellent reading comprehension, verbal, and written communication skills.
* strong phone contact handling skills.
* ability to communicate complex ideas verbally and in writing.
* aptitude to learn new technology, systems, and applications quickly.
* open-mindedness to feedback and willingness to adapt.
* intermediate understanding of customer experience best practices.
* customer orientation and ability to handle different personalities.
benefits
we offer:
* law benefits.
* paid time off.
* training and development opportunities.
* mental health support.