.*division specific information*materials and structural analysis division (msd) of thermo fisher scientific is responsible for performing the on-site installation, servicing and repair of complex equipment and systems.*how you will make an impact!*engineers investigate and approve operational quality of system equipment; instruct customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters for assigned projects; and conduct on-site installations of the full range of thermo fisher scientific electron microscopy systems and their associated options.*what you will do*:- conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order- conduct on-site scheduled planned maintenance visits- provide troubleshooting and repair support for customers and other field service personnel- cultivate and develop positive working relationships with customers, system users and company personnel- successfully complete technical training, as required- travel, often on short notice, to customer sites to resolve problems or support other field service personnel- complete and submit field service reports- be able to perform pm on assigned tools- partner with colleagues to acquire technical guidance needed to problem-solve systems solutions- provide training for customers and users on system maintenance- provide feedback to product quality teams- provide appropriate input in writing updating and correcting various thermo fisher system documentation- provide input for various reports including identifying and isolating unique problems with system*how will you get here?*education*typically requires a university degree or equivalent combination of education and experience in electronic system troubleshooting. High school diploma/ged is minimum requirement*required experience*- 2-5 years of hands on technical experience installing, troubleshooting, repairing and calibrating complex analysis tools such as sem, tem, fib or similar systems.*knowledge, skills, abilities*- requires proof of covid-19 vaccination.- must have a thorough understanding and extensive experience troubleshooting and repairing ultra-high vacuum and high voltage systems.- ability to partner effectively with customers- excellent interpersonal communication skills; must have a professional working proficiency in english- proven ability to troubleshooting complex systems and subsystems down to component level- literate in ms dos and windows software environments- able to read and interpret schematics- familiar with uhv phenomenon and technology- must have ability to obtain a valid passport and travel regionally and internationally as required- must possess a valid driver's license- physical requirements include the ability to lift up to 50 lbs