.objectives/purpose_- _- (3-4 bullets)_- project implementation and delivery, support, platform improvements- experience of interpreting issues, recommending actions and following through changes across teams.- align with portfolio teams to look at and build new competencies and service delivery readiness in line with offering development- mentor and guide system engineers through the analysis, design, and implementation of complex engineering solutions.- a_ccountabilities_ _- sound knowledge of user access layer and gateway services, aws and azure- two factor authentication solutions, core windows os, active directory, group policies, citrix policies, workspace environment manager and citrix control planes- stay abreast of related technology and recommend future system enhancements, improving troubleshooting and reducing the manual tasks- citrix virtual application delivery administration and management on an enterprise level- experience in managing global enterprise citrix environments- provide systems deployment, configuration, installation and support of equipment in microsoft windows environment to the specification of client proposals- understanding and troubleshooting windows server related issues, storage, virtualization platform and networking- analyzing, monitoring, and maintaining data and implement changes, as required, to achieve optimum performance- making and implementing recommendations for resources required to maintain and/or expand service levels- dimensions and aspects_technical/functional (line) expertise- domain experience on service enablement is a plus (various; preferred)- confident and skilled at identifying and navigating through roadblocks.- experience in agile development.leadership- facilitates a culture that is open for innovation and automation and removes barriers to an effective automation culture- ability to influence and build consensus amongst peers and less experienced analystsdecision-making and autonomy- assertive, with the confidence to be a voice of authority and able to influence stakeholders.- ability to foster a learning and growth mindset within teams- ability to promote innovative thinking and self-development.interaction- help other teams and conventional parts of the organization build effective communication and interaction with the team.- coordinate interaction with other teams of one's own and other units.complexity- contribute to product development to the extent of her or his competence- education, behavioural competencies_,_ and skills_:_*- bachelor of science from an accredited university in the areas of computer science, engineering, information systems, business or equivalent field of study a plus.- 7+ years of citrix and/or it operational experience, including with relevant microsoft technologies.- knowledge of tcp/ip and interoperability with various network devices such as switches, routers, and firewalls.- knowledge of ms windows, linux, and vmware operating systems