*join a team recognized for leadership, innovation and diversity*:
key success measurements for this position include: customer satisfaction; order accuracy; effective problem resolution and effectiveness of communication with internal and external customers.
entering service agreements in bms, supporting new customers, aircraft service transfers, and service renewals.
- provide support to cbm, fse, disputes and customer accounts teams.
- execute all tasks with a high degree of accuracy
- support a global customer base while prioritizing critical issues to ensure customer requirements are met on time.
- manage work flow with minimum supervision while displaying patience, sound judgment, and professionalism under pressure.
- responsible for maintaining metrics relating to workload and revenue generating activities.
- display strong written and verbal communication and presentation skills
- develop knowledge and support all export compliance processes and regulations
*you must have*
- bachelor´s degree on any related customer experience operations area.
- up to 3 years customer service related experience
- proficient management of microsoft office (outlook and excel specifically
- * advanced english proficiency*:
- must demonstrate flexibility and resilience, including the ability to influence others in a time sensitive and demanding environment
*we value*
- bachelors degree in business, customer service, operations, or related field
- basic trouble shooting skills for web support
- must demonstrate flexibility and resilience, including the ability to influence others in a time sensitive and demanding environment
- ability to make sound business decisions and take quick actions to execute
- exceptional verbal and written communication skills
- demonstrate strong analytical and problem solving skills
- ability to work collaboratively with multiple honeywell entities by developing and maintaining effective relationships
- excellent time management and organization skills
*additional information*:
- * job id*:hrd204576
- * category*:customer experience
- * location*:circuito aerospacial no.
2,mexicali,baja california,21395,mexico
- nonexempt