As our customer experience manager, you'll oversee andimprove all aspects of the customer journey, ensuring satisfactionand loyalty throughout the customer lifecycle.
you understand theimpact you'll create on customer experience and, therefore, thebottom line, playing one of the most vital roles in the company.using a variety of methods, engage with customers, includingcomplainants, about their experience of doing business with uvc.
•bachelor's or master's degree in business administration,management studies, or in a related discipline.
• prior experience(up to 5 years) in the field of customer service or marketing isalso necessary for this position • understanding of current issuesand best practices relating to customer service • familiar withcustomer complaints/feedback and how this can be used to improveperformance • english and spanish advanced proficiency • excellentcommunication skills • analytic skills • problem-solving skills •customer-centric culture and nps methodology • voice of thecustomer, customer insight and understanding.
• customer experiencestrategy.
• experience design, improvement and innovation; andmetrics, measurement and roi.