*position: inbound agent*
*summary*:looking for a communicator to answer incoming calls from our patients to provide outstanding customer service in support of our mission, goals and values.
*we're offering*:
- full time and part time options available
- monthly bonus
- quarterly bonus
- home office after training
*essential duties and responsibilities*:
- handle customer inquiries telephonically.
- research required information using available resources
- manage and resolve patient’s complaints.
- provide patients with product and service information.
- identify and escalate priority issues.
- route calls to appropriate resource.
- follow up customer calls when necessary
- be punctual and follow company’s protocols.
*skills and qualifications*:
- organizational skills
- friendly
- multitasking
- strong customer service
- excellent english verbal and written communication skills
- problem solving
*requirements*:
- high school diploma or equivalent
- must be able to attend on-site training for four to six weeks
- must reside in monterrey or its metropolitan area
- proven experience in call center
- verbal and written english skills
- willingness to learn and team spirit
tipo de puesto: tiempo completo, por tiempo indeterminado
sueldo: $15,000.00 al mes
horario:
- turno de 8 horas
prestaciones:
- estacionamiento gratuito
- opción a contrato indefinido
- programa de referidos
- seguro de vida
tipos de compensaciones:
- bono de productividad
- bono trimestral
pregunta(s) de postulación:
- ¿en qué municipio vives actualmente?
- ¿cuál es tu nível de inglés?
Lugar de trabajo: remoto híbrido en 66270, san pedro garza garcía, n. L.