The infrastructure operation center specialist is a position that provides an opportunity to work in a fast-paced collaborative environment. The specialist must monitor our and the customer's infrastructure and resolve any incident that appears.
general accountabilities
* analysis and verification of monitoring alerts to produce incident identification, classification, and prioritization.
* create, improve, and maintain monitoring alerts based on the correlation of different data sources.
* operate and maintain operative systems like windows desktop, windows server, and linux.
* operate and maintain various it services like active directory, file systems, antivirus, backups, etc.
* respond to security incidents and investigations working closely with customers and it providers, following sla requirements and itsm processes.
job qualifications
education:
* itsm foundation training is required.
experience:
* 1+ years of experience in a customer service monitoring operational environment.
* good technical understanding of network fundamentals and common internet protocols.
* proficient in windows and unix/linux operating systems.
professional skills
* fluent english language skills required: verbal and written communication.
* have strong interpersonal and communication skills: capable of training users in complex topics and making presentations to internal groups.
* able to write intricate system and user documentation. Capable of writing and explaining purchase justifications.
* experience working with multicultural teams and customers.
* self-motivated and disciplined.
* strong investigative and analysis skills.
* strong technical and process design and implementation skills.
* experience defining, creating, and managing procedures.
* participate in a rotating 24/7 schedule responding to critical issues.
benefits
* medical, dental, and life insurance.
* savings fund, vacations bonus, christmas bonus, grocery bonus, annual bonus.
* paid office parking.
* medical-related discounts.
* team social events and christmas dinner.
* join your colleagues in various sports activities in the area.
* enjoy a kitchen stocked with drinks, coffee, and snacks.
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