.overview: statement:the program manager i defines the objectives and develops suitable strategies for the program.
the career progression begins with assignments to formulate, organize, and monitor inter-connected projects and gradually shift towards assessing program performance in order to maximize roi, controlling deadlines, budgets, etc.
and evaluating project managers and other staffdetailed responsibilities/duties:level i- plans the delivery of the overall program and its activities in accordance with the mission and goals of the organization- develops an annual budget and operating plan to support the program- ensures that program activities operate within the policies and procedures of the organization- ensures that program activities comply with all relevant legislation and professional standards- oversees the collection and maintenance of records on the clients of the program for statistical purposes according to the confidentiality/privacy policy of the organization- supervises program staff by providing direction, input, and feedback- coordinates the delivery of services among different program activities to increase efficiency- monitors and approves all budgeted program expenditures- identifies and evaluates the risks associated with program activities and take appropriate action to control the riskssupervisory responsibilities:leads a team (increases with level)job qualifications: qualifications:*skills*:required- strong communication (both business and technical) and interpersonal skills- detail-oriented, project management skills- ability to support large, cross-functional projects- ability to solve program issues and manage risks effectively- ability to break down problems and estimate effort- ability to establish reporting cadence, reports, and metrics- deep knowledge of project management tools and processes- familiarity with scaled agile framework (safe)/ agile / scrum principlescertificates / training:- preferred: project management professional (pmp) certification- preferred: safe agile/scrum certification*experience*:level i- 7+ years of technology experience- 1+ years of program management experience or equivalent*education*:required- bachelor's in information technology, business or equivalentprinciples & related competencies:ethical- complies with policies and procedures; takes the high road andupholds our values; maintains confidentiality; acts with integrity, honesty and respect.leader- communicates the big picture whether remotely or in-person, connecting the dots globally and overcoming obstacles; gives and receives frequent feedback, learns, teaches, encourages information sharing and cooperation among teams; celebrates the individual and the team; ability to clearly communicate