- willing to work in 24x7 shifts - to provide 1st linetechnical support; answering support queries via phone, email, chatand web - to maintain a high degree of customer service for allsupport queries and adhere to all service management principles.
-routing / chasing of tickets with other prg's - recording trend ofcalls and identifying outages proactively - callbacks for customernot reachable cases & customer request - identifying the trendof calls / tickets and highlighting it to l2 / tl as applicable foroutage confirmation - creating child tickets and tagging them withproblem ticket skills: - customer service experience - able to keepa conversation in english - able to work 24x7 shifts